Conditions of use and purchase
Terms And Conditions
General Terms and Conditions of contracting and use of CostaLockers lockers
OBJECT
These terms and conditions regulate the contracting of CostaLockers lockers through the website Www.costa-lockers.com (the *Website*) as well as your use. Likewise, these conditions regulate the contractual relationship between CostaLockers (owner of the lockers) and the User who hires the locker service.
THE SERVICE
CostaLockers offer to its Users the possibility of renting any of their lockers for periods of calendar hours and days (within the hours offered by CostaLockers).
Users will be able to deposit your luggage and belongings at the CostaLockers premises, within the Locker(s) reserved, exclusively, during the contracted reservation time.
Once the process of By contracting, Users will receive a booking confirmation code, which will allow you to know the assigned locker number, the duration of the reservation contracted, as well as the code or password for access to the locker, in the terms indicated in the section relating to access and reservation.
What kind of slogans does CostaLockers offer?
CostaLockers offers three types Instructions:
Small slogans, whose Measurements are 37 cm (height) x 49 cm (width) x 58 cm (depth). In these Luggage storage Approximately 1 carry-on suitcase and 1 backpack can be accommodated.
Medium lockers, measuring 47 cm (height) x 49 cm (width) x 58 cm (depth). These lockers can hold approximately one suitcase large and 1 backpack or up to 3 carry-on suitcases and 2 backpacks.
Large lockers, measuring 85 cm (height) x 49 cm (width) x 58 cm (depth). In these instructions there is approximately (a) 4 carry-on suitcases (55x40x20 cm) or; (b) a large suitcase (80x55x30 cm).
What can a User enter? Within their slogan?
With the established limits in the present document (see Section Limits on the use of slogans), a User can insert the packages they want, within the measurements specified, so as not to overload the setpoint.
How can you tell a User if there are free Costa lockers?
Through the www.costa-lockers.com Website , the User will be able to know the availability of lockers for the desired days by part of each User.
How long does it take to Can you rent the same locker?
The User may contract the Locker rental service for a minimum period of 1 hour.
When will the User be able to access the locker(s) you have rented?
The rental service lockers will be accessible to the User on the date and time selected
Once the period of booked reservation, CostaLockers will be authorized to open the locker and Remove the packages. In no event shall CostaLockers open any property or You will access its content.
It is the responsibility of the User deposit their belongings properly packed and leave no belongings Loose.
The removed belongings are will be kept on the premises for a period of 48 hours, during which time may be claimed by the User. Once this period has elapsed, the belongings will be presumed abandoned for all purposes, not assuming CostaLockers and having the freedom to dispose of without any right of the customer to claim against CostaLockers.
Once the by the User, can only access the locker again to remove them?
No, the locker service CostaLockers, is a locker rental service. The User will be able to access to the rented locker as many times as you want or need during the rental period of the locker or lockers. Therefore, if the User has If you have forgotten something or need to access your locker throughout the day, you will be able to do it make it hassle-free during the period you have booked with the access code generated and as such notified when making the reservation.
What is the price you owe Can the User pay for each type of locker/day?
The price per locker will be indicated on the Website at the time of contracting, and may benefit from the User of the offers in force at any given time.
The prices listed in the Website include VAT and refer to the rental of a locker (according to its size) per hour or calendar day.
How are the Slogans?
The lockers offered to through CostaLockers are fully automatic. The User may make the booking through our www.costa-lockers.com Website , indicating, in addition to your personal data, the number of lockers you wish to rent, its size and the booking period. Once the contract is completed, the User will receive confirmation of the contract made, the number of locker(s) reserved lockers and your security password to access your or your their instructions.
Therefore, the User You will access your locker through the security code provided by CostaLockers when making your reservation.
What can the User do? If you have any kind of incident in the use of the locker?
In the event of a breakdown, blockage or any other type of incident in the use of the locker, the User will have the right to your disposal the CostaLockers assistance service that you can use via WhatsApp on +34 643041256 or by written communication to next address info@costa-lockers.com.
Can the User modify your reservation or desist from it?
Yes, as long as said modification or withdrawal is made 24 hours before the date when the service I have booked begins.
To cancel a booking confirmed, the User must contact CostaLockers via the following phone via WhatsApp +34 643041256 or by written communication to The following address info@costa-lockers.com.
The refund, if any, will be will be made within a maximum period of 20 days from the time of cancellation, provided that the User has made the cancellation 24 hours in advance to the expected start date*.*
Failure to comply with any part of its obligations hereunder General Conditions will entitle the non-defaulting party to terminate the reservation by simple written communication to the non-compliant party. The consequences of early termination of the booking due to non-compliance with One of the parts will be the following:
In the event of non-compliance by part of a User, the booking will be finalized, their belongings may be removed if the User does not do so within 2 hours of being requested and You will not be entitled to a refund of the price paid for the booking. In the event of damage to the establishment, installations or property of other users, the User will be liable for any damages caused.
In the event of non-compliance by on the part of the Company, the Company undertakes to refund to the User the amount paid online for the reservation.
ACCESS AND RESERVATION
CostaLockers will carry out its best efforts to provide the Website in optimal conditions for use 24 hours a day and ensure, as far as reasonably possible, the security of the Website.
Notwithstanding the foregoing, CostaLockers is not responsible, in any case, for the lack of operation, temporary interruption of the Website or loss of its content attributable to third parties or any unforeseeable event, beyond the control of CostaLockers, fortuitous event or force majeure.
CostaLockers reserves the right to interrupt access to the Website from time to time in the event that it is necessary to perform maintenance work for any time necessary, making their best efforts so that the interruption has the minimum duration and the least impact on Users.
In order to contract the To rent CostaLockers lockers, it is essential that the requirements of the CostaLockers are met. Following requirements:
Have completed or be older than 16 years old.
Fill in truthfully and the fields indicated in the form in the Section of BOOKINGS of the Website (in particular, the following: name and surname, phone, email, booking date, rental times or days, number of lockers to rent (indicating size), data necessary to complete the payment, depending on the payment method used).
Accept these General conditions for contracting the service and using the lockers.
Accept the privacy of CostaLockers, as the entity that owns the lockers.
Once the process is complete of contracting, the User will receive confirmation by email. In said confirmation will indicate to the User the number or numbers of setpoints assigned, the day or days reserved, as well as the access code(s) to the Instructions/s.
CostaLockers reserves the right to limit, relocate, cancel the booking in the event of possible breakdowns mechanical, electrical and/or maintenance in general, without the User has the right to claim any compensation.
If the User detects any incident or breakdown in the opening of your locker at the time of remove your belongings will immediately inform CostaLockers through the following phone: 643041256 (via WhatsApp). For its part, CostaLockers undertakes to resolve the incident within a maximum period of 2 hours, being The user’s responsibility to arrive early enough to pick up their belongings.
In the event that within that period If the incident is not resolved, CostaLockers will assume the cost of shipping the belongings to the address indicated by the User as long as the User you have had to move without your belongings because of the breakdown. The User shall not be entitled to claim any further damages.
PERSONAL DATA
Basic information about Data Protection
Responsible- CostaLockers
Purpose- Management the reservation formalized by the User.
Sending communications commercial emails (CostaLockers offers).
Legitimation- Enforcement of a contract through the formalization of the reservation.
Express consent in case of commercial communications by email.
Recipients- I don't know They will communicate the data to third parties, unless legally obliged.
Rights- Rights of access, rectification, opposition, limitation and cancellation, under the terms detailed in this section.
Additional Information- Yes If you want more detailed information about Data Protection, read on.
The form referred to in the The previous section, which must be completed by the User, contains the data that CostaLockers needed to formalise the rental of the lockers by the User, as well as to be able to give compliance with the contractual obligations that will arise for the parties of the locker service that the User, where applicable, contracts.
The User guarantees that all The data on your identity as well as on the reservation provided are truthful, accurate and complete.
Personal data will be used to manage the booking and comply with the Obligations arising from the consignment service for the parties. CostaLockers is entitled to process the personal data provided in the process of contracted by the User as they are necessary for the provision of the service. The User, by contracting, expressly consents to the processing of their data in the terms detailed herein.
On the other hand, CostaLockers will use the personal data of the Users of the lockers and, in particular, their email to send them commercial communications by mail about the services offered by CostaLockers and its offers Commercial. If you do not want to receive commercial communications from CostaLockers by email, the User must tick the corresponding box in the contracting process. If, on the other hand, you agree to receive communications by email, CostaLockers informs you that this Consent will be revocable at any time.
On the other hand, the following is reported: User that there are video surveillance cameras in the lockers. These cameras are intended to have control over the status of the instructions throughout the country. moment, as well as on the use made by Users or third parties who access to the premises on the lockers, with the aim of providing a better service by CostaLockers. In all lockers, the following are incorporated: corresponding warnings about the video-monitored area in accordance with the established in current regulations on data protection.
The User has the possibility of exercising the rights of access, opposition, limitation, rectification and cancellation of your data, at any time, upon request in writing that identifies you (to which you must attach a copy of your DNI/NIE or passport) to the mail info@costa-lockers.com. If the User, at any time, considers that the regulations have been infringed applicable in terms of data protection by CostaLockers will be entitled to file a claim before the Supervisory Authorities in matters of data protection and, in particular, before the Spanish Data Protection Agency.
CostaLockers does not make international transfers of data or make automated decisions on the information provided by the User.
CostaLockers will keep the User's personal data for as long as necessary to provide the service, as well as for for the period in which it is necessary for CostaLockers to comply to their legal obligations. After this period, your data will be Deleted. On the other hand, in any case, CostaLockers will keep your data in the extent that your consent to receive commercial communications by email, if granted.
OBLIGATIONS OF THE USER. LIMITS ON THE USE OF SLOGANS
The User, when contracting the CostaLockers lockers rental services, is obliged, in particular and without limitation:
To use exclusively reserved lockers and for the sole purpose of depositing property that you need to temporarily keep in a safe place.
Not to use or deposit luggage in a free storage without having made the corresponding reservation or without having ensured that it is the locker assigned and confirmed via booking code.
To verify the size of your baggage before booking in order to avoid overloading of the slogan. No claim or refund request will be accepted in In the event that the luggage exceeds the dimensions of the luggage storage.
Under no concept it is allowed to overload the locker or deposit objects outside the space destined and as such reserved. It is strictly forbidden Leave luggage in a free storage without having made a reservation or without have ensured that the assignment is assigned and as such confirmed, and notified at the time of booking.
To be used diligently the slogans. In particular, and without limitation, the User undertakes not to overload the slogan and make sure that the slogan has been correctly closed when the User leaves the premises (after inserting the lumps or remove them).
To be notified to CostaLockers immediately, any damage or anomalous situation in relation to The following telephone instructions: +34 643041256 via WhatsApp. By way of example, an anomalous situation shall be considered if the reserved by the User is occupied with belongings or objects of another user, and the User is obliged not to remove the forgotten belongings. Failure to comply with the obligations set out in this section will entail a penalty for the User of up to 500 euros.
Not to use instructions for illegal or unauthorized purposes. In particular, the User undertakes not to store objects whose mere possession or trafficking is illegal (such as, stolen objects, drugs, pornographic materials or, of any other kind, denigrating to the human being, etc.).
To deposit Properly packed belongings.
Not to deposit any property the possession of which requires a licence without such licence or authorization (such as weapons).
Do not insert in the lockers any type of material that is polluting or dangerous (such as flammable objects or hazardous substances).
11. Not to use the instructions to deposit animals or any type of living being.
12. Do not insert in the food lockers, unless it is packaged food that cannot be spill, stain slogans or produce odors of any kind.
13 A no provide your security password to any third party, being fully responsible of the breach of this obligation and its consequences.
14. Not to use the consignments for depositing goods to be collected by a third party. The slogans They must not be used as a means of trafficking goods between parties. It’s a use that CostaLockers does not authorize.
15. To remove the packages inserted in the rented locker(s), before the time or day when your lease ends.
16. To leave the lockers, at the end of the service, in the same state as the found and, in particular, to notify CostaLockers via info@costa-lockers.com any impact that the User is in the use of the lockers or in their status.
17. Don’ts photographs or videos inside the CostaLockers lockers and, in particular, and without limitation, not to take photos or recordings of the security mechanisms of them.
18. Not to be included in the lockers valuables, such as money, jewelry, articles technological (tablets, computers, televisions, etc.) or any document that you may need to identify yourself or make any movement (such as identity documentation or banknotes). To this end, the User undertakes to take all necessary precautions and measures to make sure that you have not left any documents necessary for the trip or any other object of value.
CostaLockers will not be liable, in any case, for the loss of flights, trains, or any other ticket for the User’s travel that occurs as a result of the deposit of banknotes or identification documents in the left-luggage room(s). CostaLockers will also not be liable for the loss of any property whose value unit exceeds 1,000 euros. Consequently, it will be the responsibility of the exclusive of the User the deposit in the rented lockers of said documents and goods of special value or necessity contrary to what is established in these General Conditions.
CONSEQUENCES AND LIABILITY OF THE USER IN THE EVENT OF NON-COMPLIANCE WITH ITS OBLIGATIONS
The User shall maintain indemnify CostaLockers for damages arising from the breach of its obligations arising from this contract.
Failure to comply with the deadline rent
In particular, in the event that the User does not empty the rented locker(s) on or before the date of Upon expiration of the lease, CostaLockers will be authorized to access the Instructions for removing stored packages for release to allow the ordinary use of the same by CostaLockers customers. If necessary, CostaLockers will temporarily store the packages and try to contact the User who has failed to comply with the rental term to manage the return of the packages to the User (the cost of which will be borne by the 100% by the User). After 48 hours without having been able to contact the User or without the User having contacted CostaLockers and without having been able to the packages shall be understood to have been abandoned by part of the User for all purposes. If necessary, CostaLockers will cease to to keep them, giving them the outlet that it deems appropriate or convenient, according to the type of abandoned property.
For each day that passes, from the expiration of the rent without the locker(s) having been released by the User, until its delivery to the User or collection by the User, will accrue per day an amount equivalent to the price of the uncollected locker. Additionally a penalty of €150 will be accrued and must be paid by the User to CostaLockers irrespective of CostaLockers’ right to claim damages and damages actually suffered.
Unless the User proceeds personally upon collection of the packages, CostaLockers will manage the shipment of the packages to the User, upon payment of the service to CostaLockers by the User. In particular if applicable, the User must pay CostaLockers €25 per bag, in case that the shipment must be made within the national territory and €50 per package, in case the shipment must be made outside Spain. The delivery is will be understood to have occurred from the moment CostaLockers delivers the packages to the carrier, CostaLockers not assuming any risk for the transport of the Packages.
The return will be made once once CostaLockers has received payment by the User of the amounts accrued for the delivery of the goods (according to the number of packages and the destination) in accordance with the regulations in the previous paragraph. If 10 calendar days have elapsed since CostaLockers has communicated in writing the amount to be paid, no action has been taken by the of the User upon such entry, it will be understood that the packages have been abandoned at all effects by the User, proceeding CostaLockers in the terms specified above for abandoned property.
Failure to comply with the appropriate Use of Instructions
CostsLockers reserves the right to remove any object that does not comply with the regulations for the use of the slogans and it is a prohibited object. If necessary, CostaLockers shall be authorized to call the police and report the conduct, as well as to Remove prohibited items.
The User will be responsible of objects that you insert into the prompts
In any case, the withdrawal of prohibited packages will entail a penalty of €150, a penalty that shall not exclude the obligation of the defaulting User to indemnify CostaLockers for the damages actually caused.
Damage caused to the instructions by Users
The User shall be fully responsible for any damage or deterioration that may be caused to the lockers by their improper or inappropriate use. The User shall be liable for any damages or damage that may be caused to the lockers and to the luggage of other people in case of storage of prohibited or dangerous items, wrong items or by improper use of the lockers. If necessary, the User shall compensate CostaLockers for any physical damage caused to the locker/s, on the premises, or on the goods deposited in other slogans, as well as for the loss of profit.
In particular, and without limitation, the User causing the damage must pay CostaLockers a penalty of the daily rental per day in which the locker is rendered unusable, as well as the cost of repairing or substitution, which is quantified in the case of substitution at €1,000, the above regardless of the damages caused.
Payment of penalties
Detailed penalties in this section will be paid by the User with the same means of payment than the one used by the User when contracting the service or through bank transfer to the account indicated by CostaLockers if required by the User. The User expressly accepts that CostaLockers proceeds to the collection of the amounts established in this section using the card or means of payment of the User when contracting the service.
OBLIGATIONS OF COSTALOCKERS
CostaLockers is obliged to keep the locker service active and make available to the User, During the contracted time, the locker or lockers that the employee has contracted User in good working order.
Likewise, CostaLockers is requires any incident that may arise in the use of the instructions as soon as possible. In case there is any incident, to safeguard the packages deposited, CostaLockers reserves the right to move the goods subject to deposit to the warehouse or other consignment.
LIMITATION OF LIABILITY DE CostaLockers
CostaLockers offers a space rental service in lockers, not being responsible for the custody of the packages. The User is solely responsible for the goods that included in the rented lockers.
The responsibility of CostaLockers, It is limited to the duration of the rental period of the locker. In Consequently, CostaLockers shall in no event be liable for any damages and damages that may be suffered by the User’s belongings and that occur outside the duration period of the contracted reservation.
Notwithstanding the foregoing, in order to In the event of theft, CostaLockers has taken out an insurance contract in favor of The User covers losses due to theft up to a maximum of €250 per locker.
This insurance does not cover the loss of money, jewelry, precious stones or metals, watches, plasma and in general technological objects (LCD, GPS navigators, telephones mobile phones, computers*, tablets*), objects of art, antiques, cards of memory or any other medium containing data or images.
CLAIMS
In the event that the User If you believe that you have grounds to lodge a complaint, you may do so by sending an email to the following address info@costa-lockers.com.
From CostaLockers we will try to solve the incident and seek a satisfactory solution for the parties.
In the event that the User does not If you are satisfied with CostaLockers’ response, you have the option to submit a complaint form to the consumer authorities of the Community of Madrid. The corresponding form can be obtained through the Next link: http://www.madrid.org/cs/Satellite?c=Page&childpagename=PortalConsumidor%2FPage%2FPTCS_contenido&cid=1328078230670&pagename=PTCS_wrapper
GOVERNING LAW AND JURISDICTION
These General Terms and Conditions are are governed by Spanish law. The parties submit to Spanish jurisdiction to resolve any dispute arising in connection with this Agreement.
CONTACT ADDRESSES
In the event that any If the user has any questions about these general conditions, If you have any comments about the Site www.costa-lockers.com, please direct to info@costa-lockers.com.
